Last updated: 20 June 2026

Who we are

SHINE CORE FACILITY (“we”, “us”, “our”) is a commercial cleaning and facility services company operating in Australia. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws and the Australian Privacy Principles under the Privacy Act 1988 (Cth), where applicable.

Information we collect

We may collect personal information that you provide to us, including:

• Contact details such as your name, job title, company name, email address, and phone number.
• Details about the services you enquire about and any information included in messages or enquiries you send us.
• Technical information such as your IP address, browser type, device information, and pages visited, which may be collected automatically to help us improve our website and services.

How we use your information

We may use your personal information to:

• Respond to quote requests, enquiries, and service requests.
• Provide, manage, and improve our cleaning and facility services.
• Communicate with you about your services, schedules, appointments, and enquiries.
• Improve our website, customer experience, and business operations.
• Meet our legal and regulatory obligations.

Disclosure of your information

We do not sell your personal information.

We may share your information with trusted third-party service providers, such as website hosting, contact-form, email, IT, or other business service providers, where necessary to operate our business and provide our services.

We take reasonable steps to ensure that third parties handling personal information do so appropriately and securely. We may also disclose information where required or permitted by law.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

These measures may include secure website hosting, access controls, and restricting access to personal information to authorised individuals and service providers where reasonably necessary.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Your rights

You may request access to, or correction of, the personal information we hold about you.

If you would like to request access or correction, ask a privacy-related question, or make a privacy complaint, please contact us:

Email: [Your Business Email]
Phone: [Your Business Phone]

We will review and respond to privacy enquiries and complaints within a reasonable timeframe.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or applicable privacy requirements.

The latest version of this Privacy Policy will always be available on this page, with the updated date shown at the top.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact SHINE CORE FACILITY using the contact details provided on our website.